FAQs

Creating an Account
1. What are the benefits of creating an Account?

There are several benefits of creating an Account including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. Account holders will remain up to date with latest promotions & newsletters.
2. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’ Click on the link you receive on your email address and enter your new password.

3. How do I get sale or promotional messages from Khaadi?

To receive promotional messages or emails, please create an account here

Orders
1. How can I place an Order?

Select your products from the khaadi.com website and click Add to Bag Once you have added all your desired items to your Shopping Bag, follow these instructions: If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Shopping Bag’ button and proceed to checkout.
  3. Select address and click Next
  4. Select payment method

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary

If you are not a registered customer,

  1. Click on the ‘Shopping Bag’ button and proceed to checkout
  2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Check your email for a Sales Order Summary
2. How do I search for an item on the website?

Click on the search icon placed on the top right corner of the website. Enter the item code you are looking for and press Enter on your keyboard.

3. Is there a sizing chart available?

Size charts are available for all products listed on our website.

4. How will I know if Khaadi has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.

5. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

6. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

7. How do I cancel my order?

To cancel any order customers are advised to contact us via email at customerservice@weavesgroup.com or on our toll free number 8000 3570 3445. We urge customers to request cancellation as soon as possible. We can process cancellation for items which are yet to dispatch. If an item has been dispatched, then the cancellation cannot be processed. All cancellation requests will be assessed by a customer service representative prior to processing the request. Text: on our toll-free number 8000 3570 3445, or via email at customerservice@weavesgroup.com Only the orders that are yet to be dispatched can be cancelled

Returns & Exchange
Online Returns & Exchange
1.1 How much time do I have to return/exchange my item?
  1. Customers have 14 days to refund or exchange any non-sale item from the date of order receipt. Sales items can only be exchanged within 7 days of receipt, refunds are offered on regular/non-sale items only.
  2. Items can only be returned in the original country of purchase.
  3. Proof of purchase is required at the time of exchange in the form of a receipt or an online order confirmation.
1.2 How do I refund my items?
  1. Only non-sale items are eligible for refund. To refund any items purchased from Khaadi, please contact our customer service via email (customerservice@weavesgroup.com) or call our 8000 3570 3445.
  2. Items returned must be unused with price tag intact, repacked in the original packaging.
  3. Items can only be returned in the original country of purchase.
  4. Sale or discounted items are not eligible for refund. The items can be exchanged within 7 days of receiving the order. Proof of purchase is required at the time of exchange in the form of a receipt or an online order confirmation.
1.3 How do I process return for damaged goods?

Any discrepancy in delivered items must be reported to our customer service team by calling or emailing us 8000 3570 3445 and (customerservice@weavesgroup.com) within 48 hours of order receipt. Our team will assist you accordingly.

1.4 How will I receive my refund?

Refunds will be issued to the same credit card that was used for purchase.

In-Store Returns
1. How much time do I have to return my item?
  1. Customers have 14 days to refund or exchange any non-sale item from the date of order receipt. Sales items can only be exchanged within 7 days of receipt, refunds are offered on regular/non-sale items only.
  2. Items purchased from stores can only be returned in stores.
  3. Items need to be returned in their original packages and must be unused. The original tag must be in place.
  4. Items can only be returned in the original country or purchase.
  5. During busy periods such as sale days, we may ask you to come back so that the return can be processed.
2. How do I refund my items?
  1. To refund any non- sale items bought from Khaadi, please contact our customer service via email (customerservice@weavesgroup.com) or call our toll free number.
  2. Items need to be returned in their original packages and must be unused. The original tag must be in place.
  3. Items can only be returned in the original country or purchase.
  4. Items bought in-store can be refunded from store depending upon the store policy
3. How will I receive my refund?
  1. Refunds will be issued to the same credit card that was used for original purchase.
  2. You must have the credit card receipt to evidence the RRN number which is required by the banking authorities to process any refund.