FAQ’s

Frequently Asked Questions (FAQ’s)

There are several benefits of creating an Account, including:

Your billing / shipping information will be saved, and checkout will be faster.
You will be able to view your previous Order history.
An Account is required to facilitate returns & Order cancellations.
Account holders will remain up to date with latest promotions & newsletters.

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’.

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Select your products from the khaadi.com website and click Add to Bag.
Once you have added all your desired items to your Shopping Bag, follow these instructions:

If you are a registered customer

Make sure you are signed in using the Sign In link.
Click on the ‘Shopping Bag’ button and proceed to checkout.
Select address and click Next.
Select payment method.
Proceed to checkout.
Check your email for a Sales Order Summary.

If you are not a registered customer,

Click on the ‘Shopping Bag’ button and proceed to checkout.
Enter all your required shipping and billing information.
Proceed to checkout.
Check your email for a Sales Order Summary.

Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

Size charts are available for all products listed on our website.

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

You click on the Track Your Order link to track the status of your Order.

You can cancel your order within 3 hours of placing it by contacting Customer Care at welisten@khaadi.com. A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Exchange Policy will come into effect.

Online Returns & Exchange

For online purchases: You have 14 days for regular items from the delivery date of your order. Please contact our customer service team at welisten@khaadi.com to arrange for the collection, which will be one time. Exchange and returns are not applicable on sale items.

For online purchases: You have 14 days from the delivery date of your order. Item(s) to be exchanged at a Khaadi store. Exchange and returns are not applicable on sale items.

Refunds will be issued to the same credit card that was used for original purchase.
Shipping and handling costs are non-refundable.
Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

In-Store Returns

For in-store purchases: You have 14 days for regular items and 7 days for sale items from the delivery date of your order. Exchange and returns are not applicable on sale items.

Refunds will be issued to the same credit card that was used for original purchase.
You must have the credit card receipt to evidence the RRN number which is required by the banking authorities to process any refund.