Return and Exchange

Exchange & Returns

For online purchases: You have 14 days from the delivery date of your order to return your items. If you opt to return the item to our online store, you will receive a refund if eligible. Exchanges cannot be processed in our online store. Ready To Wear and Fabrics to be exchanged at a Khaadi store only where the same product category is available. For returns you can contact our Customer Service at welisten@khaadi.com to arrange for the collection, which will be one time. Please allow 2-3 business days for your items to reach our fulfillment centre and an additional 3 business days for the refund to be processed. Please note that the refund amount may take 7-14 business days to appear in your account, depending on your bank. Returns are not applicable on redelivery or refund after 14 days.

For in-store purchases: You have 14 days from the purchase date. Items to be exchanged at a Khaadi store.

2. Exchanges are applicable for sale items within 7 days of purchase date at a Khaadi store where the same category product is available.

Sale items are non-refundable; however, you can request a one-time pickup. For sale items to be returned within 7 days of delivery, voucher equivalent to the purchase amount will be issued, if eligible.

3. Items must be in their original condition, with all tags and packaging intact. Receipt is required.

4. Returns must be made in the same country where the original purchase was made.

5. Returns will not be processed during the first 3 days of sales/promotional events at stores.

6. Returns are not applicable for items categorised as Jewelry and Hair Accessories.

This does not affect your statutory rights

Online Order Cancellation

You can cancel your order within 3 hours of placing it by contacting Customer Service at welisten@khaadi.com. A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Exchange Policy will come into effect.

Please note that Khaadi reserves the right to cancel orders for various reasons, including but not limited to:

• If the item(s) you ordered are out of stock at the time of processing.

• In the event of pricing errors or discrepancies.

• If payment via credit card is declined by the issuing financial institution.

Need further assistance? Feel free to email us at welisten@khaadi.com