Refunds and Exchange
Items bought from our online store:
Non-Sale Items:
You have a 14-day window from the date of order receipt to return any non-sale items. Once received at our warehouse, refunds will be processed.
Sale Items:
Please be informed that sale items are non-refundable according to our policy. However, if you're dissatisfied, you can request a one-time pickup. For sale items returned within 7 days of delivery, we'll issue a voucher equivalent to the purchase amount.
Refunds & Exchange:
Dubai/Sharjah Customers: For refunds/exchanges you can visit any of our retail stores. For the proof of purchase, you need to show a confirmation email of your order.
Other Emirates: For exchange/refunds customers can contact our customer service centre to arrange a collection customerservice@weavesgroup.com Please allow us two weeks for the collection of items.
You can exchange for any items that is equal to or above the value of the returned item. If the new item is of a higher value, you must pay the difference.
Shipping costs are non-refundable.
Refunds will be issued to the same credit card that was used for original purchase. We do not provide cash refunds. The refund may take up to 2 billing cycles, after collection, to appear on your credit card statements.
The in-store return/refund option is not available for orders paid with: Tabby or Spotii.
If you want to track your existing order please click here track.khaadi.com/tracking
Terms:
Items must be in re-sellable condition.
Original tags must be in place.
Return will only be transacted in original country of purchase.
This does not affect your statutory rights.
Damaged goods:
We are sorry if the item you have received is damaged in any way. Please contact customer service centre for assistance at customerservice@weavesgroup.com
You can also take the item to one of our retail stores where one of our customer service representatives will assist you.
Items bought from one of our retail stores:
You have 14 days to return any item from the date of purchase (excluding sale or promotional items). Sale or discounted items will be exchanged only within 7 days of purchase.
Items purchased from stores can only be returned in-stores and not through online collection service.
Refunds will be issued to the same credit card that was used for original purchase. You must have the credit card receipt to evidence the RRN number which is required by the banking authorities to process any refund.
During busy periods such as sale days, we may ask you to come back so that the return can be processed.
Terms:
Items must be in re-sellable condition.
Original tags must be in place.
Return will only be transacted in original country of purchase.
This does not affect your statutory rights.
Order Cancellation
We understand that sometimes plans change. To provide you with the best service, we've outlined our cancellation policy below:
Cancellation Timeframe:
Customers can cancel their order within 3 hours of placing it. We believe this timeframe allows for flexibility while ensuring a smooth order processing system.
Cancellation Process:
To cancel an order, customers can initiate the request via Customer Care by writing us an email at customerservice@weavesgroup.com
Post-Dispatch Cancellations:
Unfortunately, once an order is dispatched, we cannot process cancellations. This is due to the associated time and cost implications.
Refund Process:
If a cancellation is successful within the allowed timeframe, a full refund will be initiated to the original payment method.