Refunds and Exchange

Items bought from our online store:

You have 14 days to refund or exchange any item from the date you receive the order (excluding sale or promotional items).

To Refund:

For refunds you can visit any on our retail stores or contact the customer service centre to arrange a collection customerservice@weavesgroup.com or call toll free number.

Sale or discounted items are excluded.

Refunds will be issued to the same credit card that was used for original purchase. We do not provide cash refunds.

Shipping costs are non-refundable.

Please allow two weeks for the collection of items.

The refund may take up to 2 billing cycles, after collection, to appear on your credit card statements.

If you want to track your existing order please click here track.khaadi.com/tracking

To Exchange:

Visit one of our retail stores uae.khaadi.com/storelocator.

Sale or discounted items must be exchanged within 7 days of receiving the order.

Prove of purchase is required at time of exchange.

You can exchange for any items that is equal to or above the value of the returned item. If the new item is of a higher value, you must pay the difference.

Terms:

Items must be in re-sellable condition.

Original tags must be in place.

Return will only be transacted in original country of purchase.

This does not affect your statutory rights.

Damaged goods:

We are sorry if the item you have received is damaged in any way. Please contact customer service center to arrange a collection customerservice@weavesgroup.com or call toll free number.

You can also take the item to one of our retail stores where one of our customer service representatives will assist you. uae.khaadi.com/storelocator.

Items bought from one of our retail stores:

You have 14 days to return any item from the date you purchased the item (excluding sale or promotional items).

You can only return in one of our stores, not through our online collection service.

Refunds will be issued to the same credit card that was used for original purchase.

You must have the credit card receipt to evidence the RRN number which is required by the banking authorities to process any refund.

During busy periods such as sale days, we may ask you to come back so that the return can be processed.

Sale or discounted items will be exchanged only within 7 days of purchase.

Terms:

Items must be in re-sellable condition.

Original tags must be in place.

Return will only be transacted in original country of purchase.

This does not affect your statutory rights.